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Business Terms
& conditions

See below our French Government mandatory Website reporting details and

Terms and Conditions covering both short-stay B&B Reservations and Holidays. 

These have evolved over time to ensure you have a good stay with us and we do too. If you have questions please contact us.  

We always recommend when Booking an international holiday to take out Travel Insurance 

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Booking Terms & Conditions 2024-25

Our Terms & Conditions are designed to ensure

 the quality of your stay & clarify the details of your reservation

Min Stay B&B Two Nights

                Holidays 3-5 Nights

                Longer Stays are most welcome.

Reservation dates Arrival and departure day.

Arrival /departure times: Arrival from 4 pm, please contact us to arrive early or late in the evening.                          Departure at the latest 11 am.

                Stay in touch with your hosts by SMS if you have been delayed.

Payment currency; Rates & payments are in € Euro.

Full Payment; Required min 7 days prior to check-in.

Reservation Charges; Per Room per night inclusive of breakfast.

Pays de Loire Tourism Tax Tax Sejour of €00.60 pp per night is included on your invoice.

Cancellation & Refunds Refunds are available for cancellation of B&B up to 7 days prior to arrival date.                We may be able to reschedule your stay subject to availability.

              Rescheduled reservations must fall within the same calendar year.

              Should you arrive late or depart early a refund is not applicable.

Holiday Cancellations; Deposit refunds are available up to 8 weeks prior to your stay.

Final Payments; Paid 6 weeks prior to stay are not refundable. We are happy to reschedule Holiday                      within a 6-month period.

Extra Guests; We are a boutique B&B, and extra beds are not available. If a friend or family member                      wishes to stay, please make a reservation for the additional guests.

Guest use of Salons, & outdoor garden areas: The Grand Salon, courtyard seating area and garden                      are open for guest’s quiet relaxation until 10pm at night.

              Please respect other guests staying at L’Hotel de Hercé and be mindful of noise when                                using common areas.

Take away food:  If you have a takeaway meal, we are happy to set the table for you.  The                                      garden has outdoor tables & chairs for a picnic. No eating of takeaway food in guest rooms.

Children We welcome families with children 8 years and older. We do not provide additional beds or                     cots. An adjoining bedroom may be booked suitable for families. 

No Pets We regret we do not accommodate any pets.

Visitors: For your security & our PL insurance only guests staying at L’Hotel de Hercé are permitted on                    the premises. 

No Smoking Policy: L'Hotel de Hercé strictly enforces No-Smoking - No-E-cigarettes - No Vaping-                          inside the house, guest rooms or garden. Any guest smoking at L'Hotel de Hercé may be asked                to leave no refunds will be issued.

 

Vanessa and Matthew Williamson

Owners of L’Hotel de Hercé updated March 2024

We the owners reserve the right

To cancel a reservation, and or to refuse a booking.

If we are required to cancel a guest reservation, we undertake to assist with rebooking in another local business.

This may occur under the following circumstances.

  • We are unable to provide accommodation due to personal reasons such as illness, or circumstances impacting the owners. A full refund will be issued.

  • We are unable to receive guests due to unforeseen impacts on our ability to trade,

       Eg: COVID, room damage, or plumbing or electricity problems. A full refund will be issued.

  • We are unable to provide guests with the requested services, accessible accommodations,

       Larger groups,  requested room types, accommodate pets, or special needs.

  • Where it appears, a reservation is fraudulent, failed to pay, inappropriate, or not desirable.

Professional website mandatory information for individual entrepreneur

  • Enterprise L'Hotel de Hercé Chambre d'Hote

  • Owner Williamson Vanessa and Matthew

  • Address 19 Place de Cheverus, 53100, Mayenne, France 

  • Phone +33 6 45403050

  • Email lhoteldehece@orange.fr

  • Owner Operators Vanessa and Matthew Williamson

  • Website editor Vanessa Williamson 

  • Company Name and contact details as above  

Business Activity

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  • SIRET  number 849 309 158 000 12

  • Nuréro Fiscal 3034980916149

  • For General Conditions of Sale (CGV) See the Terms and Conditions  above

Information relating to the use of personal data 

Purpose of Cookies

  • To collect and compile Website traffic data

  • Notify the Website manager when the visitor arrives on-site and may use the live chat

  • Notify Website manager of activation of Live Chat requests

  • Cookie consent is obtained when a website visitor clicks the option to accept Cookies,

        the Cookie notification box activated when entering a page on the website. 

  • Refusal option available of Cookies collection in Cookie consent box. 

​​

Data Collection 

  • Contact details for Data Collection Officer Vanessa Williamson contact details provided above 

  • Data Recipient Vanessa and Matthew Williamson

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